Customer Service Ninja (Part-time)

Date Posted: Wed, 03 Jun 2020 14:48:27
Salary: -
Raleigh, NC 27604

Job Description

WHAT OUR TEAM IS SAYING

“I like the freedom you have as an employee at CustomerHD you never feel like you are coming to "work". Everyone is friendly we have fun, but we also make sure to bring in excellent results for all of our clients!”

“I have been through a string of organizations in the years since I moved to Raleigh. Without exaggeration, this is the best company I have ever worked for anywhere. They are honest and direct and rarely is there a time when their promises do not match their actions.”

“This company is above and beyond the absolute best place I have ever worked. I have never seen people in leadership roles care so much for their team and do so much for them to make the workplace environment an open, welcoming and just cool place to be. The people are some of the best folks I have ever had the pleasure to work with! I love this company and their vision, and I will be here supporting them in any way I can for a long time. This is my family!”

It is our mission at CustomerHD to redefine the world of “customer service”. Our team is where that starts. They are the secret sauce… they’re a group of some of the coolest, most interesting, diverse people you’ll ever meet, and we’ve all got each other’s backs. If you’ve not found the spot you seem to fit in… CustomerHD could very well be it.

WORKING ENVIRONMENT

  • A climate controlled, open and energized office – filled with amazing people and the regularly scheduled kickball game, game night or happy hour.
  • Great quiet rooms for breaks
  • On premises GYM and showers
  • ADJUSTABLE STANDING DESKS FOR ALL! Because you’ll typically be sitting for most of the time, your desk allows you to get up and stretch occasionally. Your circulatory system will thank you.

ABOUT THE JOB

As a Customer Service Advocate, you are a very important part of our team. You will fielding customer inquiries and finding innovative ways to respond using email, live chat and phone. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same.

You’re literally the voice of the brands we represent, and a strong relationship between our clients and their customers starts with you.

KEY JOB RESPONSIBILITIES

  • Talks to customers via email, online chat, phone or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Tracks customer interactions for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues

EDUCATION AND EXPERIENCE

  • Minimum 6 months customer service experience required (ex. babysitting, community service, school store, tutoring, retail, waiting tables, secretarial, telemarketing, etc.)
  • High School diploma or GED equivalent required
  • Amazing customer support presence (people can hear you smiling)
  • Must be able to type a minimum of 20 WPM
  • Basic computer knowledge
  • Ability to navigate multiple screens
  • Proven ability to work as a member of a team is required
  • Must be able to speak and read English clearly, professionally and fluently
  • Proven oral & written communication skills
  • Experience using computers or gaming system (Playstation, Wii, Xbox, AppleTV, iPad)

Job Type: Part-time

Pay: $10.00 - $12.00 per hour

Experience:

  • customer service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Location:

  • Raleigh, NC 27604 (Required)

Work Location:

  • One location

Communication method(s) used:

  • Email
  • Chat

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies

Schedule:

  • Weekends required
  • Other

Company's website:

  • customerhd.com

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • No
Answer incoming customer inquiries. Escalates calls to supervisor when necessary and appropriate. Because you’ll typically be sitting for most of the time, your desk allows you to get up and stretch occasionally. Talks to customers via email, online chat, phone or social media to resolve their questions or concerns....

Company : CustomerHD

Job Title : Customer Service Ninja (Part-time)

location :

For more information, click here to apply

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Job Detail

  • Job Id
    a27d86cbe970d314
  • Location
    Raleigh, NC 27604
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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