Cloud Azure Admin-Administrator

Date Posted: Fri, 22 May 2020 22:52:21
Salary: -
Redmond, WA

Job Description

Technical Support-L2, Cloud AWS Admin-L2

Key skills required for the job are:

Years of Experience: Junior to mid-level (2-5 years of related industry experience). 

Tier 3 support experience in a Customer Service/Advocacy environment. (2+ years) 2 Cloud Platform Experience, ideally with AWS or Azure, but flexible to similar experience. (2+ years)

This position on Azure Commerce Customer Engagement team is responsible for providing support to our key Enterprise Agreement customers and partners globally. This role is responsible for assessing non-technical support escalations to solve the most challenging usage, reporting and Enterprise Portal problems our customers face. The role involves troubleshooting, analyzing,escalating, documenting and communicating to the various stakeholder communities as appropriate for each escalation. This

Help drive positive and effective case handling while meeting CSAT, CPT, and other KPIs all towards addressing customer needs

Need resumes that highlight Tier 3 escalations support and customer advocacy focus for billing and account management issues on the enterprise level. 

This skill set and the problems being solved are very more specialized and require a candidate who can think outside of templated responses and is comfortable working across numerous internal tools, databases, and queries to assess the customer s situation Background in Cloud Platform technology (experience outside of MS Azure is OK) and proficient with customer support and advocacy. 

Ideal candidates have had extensive direct contact with customers (email/Teams or similar VOIP and screensharing services) and experience in delivering strong metrics such as such as customer satisfaction(CSAT), quick initial response (IR) times, timely follow-up responses. 

Minimum Experience Required: 3-5 YEARS Mandatory Skills: Cloud Azure Admin-L2 IaaS-L2, Cloud Infra Admin-L2, Cloud Computing-L1, Cloud Computing-L2, Cloud-IaaS-Compute-Amazon Web Services-AWS-L1, Cloud Infra Admin-L3, Cloud Infra Admin-L1 Desirable Skills: Technical Support-L2, Cloud AWS Admin-L2 Language Skills: English Language-L2

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This skill set and the problems being solved are very more specialized and require a candidate who can think outside of templated responses and is comfortable working across numerous internal tools, databases, and queries to assess the customer s situation Background in Cloud Platform technology (experience outside of MS Azure is OK) and proficient with customer support and advocacy....

Company : Wipro LTD

Job Title : Cloud Azure Admin-Administrator

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