Technical Support-L2, Cloud AWS Admin-L2
Key skills required for the job are:
Years of Experience: Junior to mid-level (2-5 years of related industry experience).
Tier 3 support experience in a Customer Service/Advocacy environment. (2+ years) 2 Cloud Platform Experience, ideally with AWS or Azure, but flexible to similar experience. (2+ years)
This position on Azure Commerce Customer Engagement team is responsible for providing support to our key Enterprise Agreement customers and partners globally. This role is responsible for assessing non-technical support escalations to solve the most challenging usage, reporting and Enterprise Portal problems our customers face. The role involves troubleshooting, analyzing,escalating, documenting and communicating to the various stakeholder communities as appropriate for each escalation. This
Help drive positive and effective case handling while meeting CSAT, CPT, and other KPIs all towards addressing customer needs
Need resumes that highlight Tier 3 escalations support and customer advocacy focus for billing and account management issues on the enterprise level.
This skill set and the problems being solved are very more specialized and require a candidate who can think outside of templated responses and is comfortable working across numerous internal tools, databases, and queries to assess the customer s situation Background in Cloud Platform technology (experience outside of MS Azure is OK) and proficient with customer support and advocacy.
Ideal candidates have had extensive direct contact with customers (email/Teams or similar VOIP and screensharing services) and experience in delivering strong metrics such as such as customer satisfaction(CSAT), quick initial response (IR) times, timely follow-up responses.
Minimum Experience Required: 3-5 YEARS Mandatory Skills: Cloud Azure Admin-L2 IaaS-L2, Cloud Infra Admin-L2, Cloud Computing-L1, Cloud Computing-L2, Cloud-IaaS-Compute-Amazon Web Services-AWS-L1, Cloud Infra Admin-L3, Cloud Infra Admin-L1 Desirable Skills: Technical Support-L2, Cloud AWS Admin-L2 Language Skills: English Language-L2
Wipro has offices all over the world, located strategically to help us serve our clients and deliver the best expertise effectively and efficiently.
Wipro LimitedDoddakannelli, Sarjapur Road, Bangalore – 560035 Phone: +91 80 28440011 Fax: +91 80 28440256
Wipro LimitedSEZ Doddakannelli,Sarjapur RoadBangalore - 560035Phone: +91 80 30292929Fax: +91 80 30298200
Wipro LimitedNo 72, Keonics Electronic City,Hosur Road,Bangalore - 560100Phone: +91 80 39155000, 30292929Fax : +91 80 41381760
Wipro Limited SEZ Unit I & II Divyasree Technopark, EPIP Zone, Kundalahalli, Doddanakundi Post Whitefield, Bangalore – 560037
Wipro LimitedTP -3, Central Avenue,Mahindra World City,SEZ, Chengalpet – 603002Phone : +91 44 47440000Fax: +91 44 39523952
Wipro LimitedRR 2 building,# 94/95, TVK Industrial Estate,GuindyChennai - 600032Phone: +91 44 30698450
Wipro Limited# Ascendas International tech park8th floor crust, Taramani, CSIR road,Chennai – 600113Phone: +91 44 42944200Fax: +91 44 45556400
Wipro LimitedELCOT SEZ Survey #602/03.Shollinganallur,Chennai – 600119Phone: +91 44 39290000Fax: +91 44 39292222
Wipro Limited105 & 111, Anna Salai, Guindy,Chennai – 600032Phone : +91 44 30697000Fax: +91 44 30697100
Wipro Limited# 475 A, Old Mahabalipuram Road Shollinganallur, Chennai – 600119 Phone: +91 44 24500200 Fax: +91 44 24500240/24500250
Wipro LimitedInfo Park Special Economic ZoneKusumagiri – PO, KakkanadCochin – 682030Phone: +91 484 3054949Fax: +91 484 3054224
Wipro Limited S.F.No.426/1,426/2& 427/1, Elcot Special Economic Zone Vilankurichi Village, Coimbatore North Taluk, Coimbatore-641004
Wipro LimitedSurvey No.124, & Part of 132/P SEZGopanapallyHyderabad - 501301Phone: +91 40 30797979, 30970189Fax: +91 40 30970700
Wipro Limited203/1, Manikonda Village, Gatchibowli SEZHyderabad - 500032Phone: +91 40 30797979Fax: +91 40 30797070
Wipro Limited#146/147, Metagalli industrial area, Metagalli,Mysore - 570016Phone: +91 821 3983082
Wipro LimitedRegional Stores4th Floor, Shyam TowersOpp. Paradise BakeryS.D. RoadSecunderabad-500003 Phone:+91 40-40024536
Wipro LimitedInfoTech - G-Block, 6th Floor, Surya TowersR.O. South 3, 105, S.P. RoadSecunderabad – 500003Phone: +91 40 30794871 Fax: +91 40 30794876
Wipro LimitedRegional StoresDoor # 59A-16-13/11A2nd Floor, Durga Bhavani ComplexRTC Colony, Pantakaluva Road, Patamata,Vijayawada-520010Phone: +91 866-2481665, +91 866-2496093
Wipro LimitedDoor No.50-75-23/10 STPIOld T.B.Hospital, Rama Talkies Road, ResapuvanipalemVisakhapatnam - 530013Phone: +91 891 3043333Fax: +91 891 3043002
At Wipro we are always there to help you grow, learn and reach your potential... and then some more
Can’t find a suitable job? Upload your resume to our database.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding the recruitment, application or hiring process should be directed to our Ombuds group as email@example.com. Any US applicant can also call our hotline at 1-866-921-6714. Applicants outside the US can request the applicable hotline number via email via the Ombuds group.
Wipro does not charge any fee at any stage of the recruitment process and has not authorized agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on firstname.lastname@example.org
Benefits of Joining
Business ProcessServices Careers
Spirit of Wipro
Working towards Sustainability
Arts, Science, Commerce and Engineering Graduates
Digital Workspace Service Desk
People Ambassador Program
Hiring of Persons with Disabilities
UK & Ireland
Enhance your Resume
This skill set and the problems being solved are very more specialized and require a candidate who can think outside of templated responses and is comfortable working across numerous internal tools, databases, and queries to assess the customer s situation Background in Cloud Platform technology (experience outside of MS Azure is OK) and proficient with customer support and advocacy....