Do you have the drive to engage with a wide variety of businesses to aid them in their phone service needs?
The Client Relations Specialist role is necessary for the smooth implementation of client requirements with their phone based, customer service needs. In a professional and timely manner, this position requires a service-focused and results-driven individual who is able to lead new clients as they are put into operation, address concerns or changes a client needs with their account, and maintain a relationship with clients for the duration of their service with Call Experts.
Call Experts develops best practices, delivers compelling customer support, and offers respected expertise. You will be responsible to uphold the Call Experts Core Values with all actions and processes. Our results Inspire Real Communication!
Here is how we help you accomplish this and the skills we believe are vital to be successful:
We are in the relationship business, and the Client Relations Specialist is integral in this role. If clients aren’t comfortable working with you, they will not want to work with us.
We use a team-oriented environment to ensure that all client’s phone-based customer service needs are met. In this role, you will be in constant communication with our various departments, including our Sales team to be sure client goals are clear, our IT team to create and update the client’s needs into our programming, our Employee Development team to enact effective training for our staff, and our Operations team to adjust and improve upon existing practices for clients.
To be a successful candidate, you must have experience with Amtelco programs, or similar contact center software.
Familiarity with the Salesforce CRM system, or a similar CRM system, is a plus.
In addition to maintaining an ongoing relationship with our clients, a Client Relations Specialist will need to have a strong understanding of customer billing and invoicing, promote value-added services, explore opportunities to improve base business profitability, ensure efficient use of services and rates to ensure profitability, identify and strategically plan action steps with the sales department on increasing business that represent the greatest growth opportunity, and follow up on customer experience inquiries initiated by other internal departments.
To excel in this role, a Bachelor’s Degree or some secondary education in business administration or related field is preferred. You must have at least 2 years of experience in a call center management role. Excellent interpersonal and communication skills are a must! You need to be a self-starter, encompass an entrepreneurial spirit, value attention to detail, be well organized and possess strong problem-solving abilities. Show us you can think creatively and be solutions oriented.
This position is currently accepting applications.
Apply NowMonitor the quality of calls for new clients and communicate any recommendations for improvement. College degree or some secondary education in business administration or related field preferred. Portal, miTeamWeb, Telephone Agent, IS Supervisor, and miSecure preferred. Maintain receivables in such a way that minimizes our bad debt risks and maximizes our cash flow....